Privacy Policy

Last Updated: February 8, 2023

Rentahobby exists to help build connections between people and make renting outdoor

equipment and hobby gear more inclusive to everyone. In short—to build a world where anyone

can belong anywhere. We are a community built on trust. A fundamental part of earning that

trust means being clear about how we use your information and protect your human right to


This Privacy Policy describes how Rentahobby, Inc. and its affiliates (“we,” “us,” or

Rentahobby”), process personal information that we collect through the Rentahobby Platform.

Depending on where you live and what you are doing on the Rentahobby Platform, the

supplemental privacy pages listed below may apply to you. Please follow the links and review

the supplemental information provided there with information about how we process personal

information for those regions and services.


Undefined terms in this Privacy Policy have the same definition as in our Terms of Service



2.1 Information needed to use the Rentahobby Platform.

We collect personal information about you when you use the Rentahobby Platform. Without it,

we may not be able to provide you with all services requested. This information includes:

Contact Information, Account, Profile Information. Such as your first name, last name,

phone number, postal address, email address, date of birth, and profile photo, some of

which will depend on the features you use.

Identity Verification and Payment Information. Such as images of your government

issued ID (as permitted by applicable laws), your ID number or other verification

information, bank account or payment account information.

2.2 Information you choose to give us.

You can choose to provide us with additional personal information. This information may


Additional Profile Information. Such as gender, preferred language(s), city, and personal

description. Some of this information as indicated in your account settings is part of

your public profile page and will be publicly visible.

Address Book Contact Information. Address book contacts you import or enter


Other Information. Such as when you fill in a form, add information to your account,

respond to surveys, post to community forums, participate in promotions, communicate

with our customer care team and other Members, or share your experience with us. This

may include health information if you choose to share it with us.

2.3 Information Automatically Collected by Using the Rentahobby Platform and our Payment


When you use the Rentahobby Platform and Payment Services, we automatically collect

personal information. This information may include:

Geo-location Information. Such as precise or approximate location determined from

your IP address or mobile device’s GPS depending on your device settings. We may also

collect this information when you’re not using the app if you enable this through your

settings or device permissions.

Usage Information. Such as the pages or content you view, searches for Listings,

bookings you have made, and other actions on the Rentahobby Platform.

Log Data and Device Information. Such as details about how you’ve used the

Rentahobby Platform (including if you clicked on links to third party applications), IP

address, access dates and times, hardware and software information, device

information, device event information, unique identifiers, crash data, cookie data, and the

pages you’ve viewed or engaged with before or after using the Rentahobby Platform. We

may collect this information even if you haven’t created an Rentahobby account or

logged in.

Cookies and Similar Technologies as described in our Cookie Policy.

Payment Transaction Information. Such as payment instrument used, date and time,

payment amount, payment instrument expiration date and billing postcode, PayPal email

address, IBAN information, your address and other related transaction details.

2.4 Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:.

Third-Party Services. If you link, connect, or login to the Rentahobby Platform with a

third party service (e.g. Google, Facebook), you direct the service to send us information

such as your registration, friends list, and profile information as controlled by that service

or as authorized by you via your privacy settings at that service.

Background Information. For Members in the United States, to the extent permitted by

applicable laws, we may obtain reports from public records of criminal convictions or

sex offender registrations. For Members outside of the United States, to the extent

permitted by applicable laws and with your consent where required, we may obtain the

local version of police, background or registered sex offender checks. We may use your

information, including your full name and date of birth, to obtain such reports.

Other Sources. To the extent permitted by applicable law, we may receive additional

information about you, such as references, demographic data or information to help

detect fraud and safety issues from third party service providers and/or partners, and

combine it with information we have about you. For example, we may receive

background check results or fraud warnings from identity verification service providers

for use in our fraud prevention and risk assessment efforts. We may receive information

about you and your activities on and off the Rentahobby Platform, or about your experiences and interactions from our partners. We may receive health information,

including but not limited to health information related to contagious diseases.


3.1 Provide, Improve, and Develop the Rentahobby Platform. We use personal information to:

● enable you to access the Rentahobby Platform and make and receive payments,

● enable you to communicate with other Members,

● perform analytics, debug and conduct research,

● provide customer service,

● send you messages, updates, security alerts, and account notifications,

● if you provide us with your contacts’ information such as your friends or co-renters, we

may process this information: (i) to facilitate your referral invitations, (ii) to share your

trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to

facilitate your requests or for any other purpose you authorize,

● personalize and customize your experience based on your interactions with the

Rentahobby Platform, your search and booking history, your profile information and

preferences, and other content you submit, and

● enable your use of our Retailer Services.

3.2 Create and Maintain a Trusted and Safer Environment. We use personal information to:

● detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful


● study and combat discrimination consistent with our Nondiscrimination Policy,

● conduct security investigations and risk assessments,

● verify or authenticate information provided by you,

● conduct checks against databases and other information sources, including background

or police checks,

● comply with our legal obligations, protect the health and well-being of our Guests,

Retailers, Retailers’ employees and members of the public,

● resolve disputes with our Members,

● enforce our agreements with third parties,

● comply with law, respond to legal requests, prevent harm and protect our rights (see

section 4.5)

● enforce our Terms and other policies, and

● in connection with the activities above, we may conduct profiling based on your

interactions with the Rentahobby Platform, your profile information and other content

you submit to Rentahobby, and information obtained from third parties. In limited cases,

automated processes could restrict or suspend access to the Rentahobby Platform if

such processes detect activity that we think poses a safety or other risk to Rentahobby,

our community, or third parties. If you would like to challenge the decisioning based on

the automated process, please contact us via the Contact Information section below.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use

personal information to:

● send you promotional messages, marketing, advertising, and other information based on

your preferences and social media advertising through social media platforms,

● personalize, measure, and improve our advertising,

● administer referral programs, rewards, surveys, sweepstakes, contests, or other

promotional activities or events sponsored or managed by Rentahobby or its third-party


● analyze characteristics and preferences to send you promotional messages, marketing,

advertising and other information that we think might be of interest to you, and

● invite you to events and relevant opportunities.

3.4 Provide Payment services. Personal information is used to enable or authorize third parties

to use Payment Services:

● Detect and prevent money laundering, fraud, abuse, security incidents.

● Conduct security investigations and risk assessments.

● Comply with legal obligations (such as anti-money laundering regulations).

● Enforce the Payment Terms and other payment policies.

● With your consent, send you promotional messages, marketing, advertising, and other

information that may be of interest to you based on your preferences.

● Provide and improve the Payment Services.


4.1 Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such

as when authorizing a third-party application or website to access your Rentahobby account or

participating in promotional activities by Rentahobby partners or third parties.

Where permissible with applicable law, we may use certain information about you, such as your

email address, de-identify it, and share it with social media platforms, to generate leads, drive

traffic to Rentahobby or otherwise promote our products and services.

4.2 Sharing Between Members.

To help facilitate bookings or other interactions between Members, we may need to share

certain information such as:

● When a booking request is made or dispute is submitted, certain information may be

shared between Guest(s) and Retailer(s), including profile, name, names of any

additional Guests, cancellation history, review information, age of guest (unless

prohibited by applicable law), dispute outcome (when applicable) and other information

you choose to share and submit. When a booking is confirmed, additional information is

shared to assist with coordinating the booking, like profile photo and phone number.

When you as a Retailer have a confirmed booking, certain information is shared with the Guest (and the additional Guests they invite, if applicable) to coordinate the booking,

such as your profile, full name, phone number, and Listing address.

● When you as a Retailer invite another Member to host with you, you authorize that

person to access and update your information and Member Content, including but not

limited to certain information like your full name, phone number, Retailer address,

calendar, Listing information, Listing photos, and email address.

● When you as a Guest invite additional Guests to a booking, your full name, travel dates,

Retailer name, Listing details, the Retailer address, and other related information will be

shared with each additional Guest.

4.3 Information You Publish in Profiles, Listings, and other Public Information.

You can make certain information publicly visible to others, such as:

● Your public profile page, which includes your profile photo, first name, description, and


● Listing pages that include information such as the Gear or Accessories approximate or

precise location description, calendar availability, profile photo, aggregated demand

information (like page views over a period of time), and additional information you

choose to share.

● Reviews, ratings and other public feedback.

● Content in a community or discussion forum, blog or social media post.

We may display parts of your public profile and other Content you make available to the public

like Listing details on third-party sites, platforms and apps.

Information you share publicly on the Rentahobby Platform may be indexed through third-party

search engines. In some cases, you may opt-out of this feature in your account settings.

4.4 Retailer Service Providers.

Retailers may use third-party services to help manage or deliver their services, Retailers may use

features on the Rentahobby Platform to share information about the Guest (like check-in and

check-out dates, Guest name, Guest phone number) with such third-party service providers.

4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our


We may disclose your information to courts, law enforcement, governmental or public

authorities, tax authorities, or authorized third parties, if and to the extent we are required or

permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our

legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted

against Rentahobby, (iii) to respond to a valid legal request relating to a criminal investigation to

address alleged or suspected illegal activity, or to respond to or address any other activity that

may expose us, you, or any other of our users to legal or regulatory liability, (iv) to enforce and

administer our agreements with Members, or (v) to protect the rights, property or personal

safety of Rentahobby, its employees, its Members, or members of the public. For example, if

permitted due to the forgoing circumstances, Retailer tax information may be shared with tax

authorities or other governmental agencies.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is

prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we

believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to

an individual or group, or create or increase a risk of fraud upon or harm to Rentahobby, our

Members, or expose Rentahobby to a claim of obstruction of justice.

For jurisdictions where Rentahobby facilitates the collection and remittance of Taxes where

legally permissible according to applicable law, we may disclose Retailers’ and Guests’

information about transactions, bookings, Gear & Accessories and occupancy Taxes to the

applicable tax authority, such as Retailer and Guest names, Listing addresses, transaction dates

and amounts, tax identification number(s), the amount of taxes received (or due) by Retailers

from Guests, and contact information.

In jurisdictions where Rentahobby facilitates or requires a registration, notification, permit, or

license application of a Retailer with a local governmental authority through Rentahobby in

accordance with local law, we may share information of participating Retailers with the relevant

authority, both during the application process and, periodically thereafter, such as the Retailer’s

full name and contact details, Retailer address, tax identification number, Listing details, and

number of rental days booked.

4.6 Retailer Information Provided to Rentahobby for Work Customers.

If a booking is designated as being for business or work purpose and (1) is made by a Guest

affiliated with an Enterprise, (2) the Enterprise is enrolled in Rentahobby for Work, we may

disclose information related to the booking to the Enterprise (e.g., name of the Retailer, Retailer

address, booking dates, Listing details, etc.) to the extent necessary for the adequate

performance of Rentahobby’s contract with the Enterprise and to provide the services. At the

request of the Enterprise or the Guest, we may also share this information with third parties

engaged by the Enterprise to provide support services.

4.7 Service Providers.

We share personal information with affiliated and unaffiliated service providers to help us run

our business, including service providers that help us: (i) verify your identity or authenticate your

identification documents, (ii) check information against public databases, (iii) conduct

background or police checks, fraud prevention, and risk assessment, (iv) perform product

development, maintenance and debugging, (v) allow the provision of the Rentahobby Services

through third-party platforms and software tools (e.g. through the integration with our APIs), (vi)

provide customer service, advertising, or payments services, (vii) process, handle or assess

insurance claims or similar claims, or (viii) facilitate non-profit and charitable activities

consistent with Rentahobby’s mission. These providers are contractually bound to protect your

personal information and have access to your personal information to perform these tasks.

4.8 Business Transfers.

If Rentahobby undertakes or is involved in any merger, acquisition, reorganization, sale of

assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our

assets, including your information in connection with such transaction or in contemplation of

such transaction (e.g., due diligence). In this event, we will notify you before your personal

information is transferred and becomes subject to a different privacy policy.

4.9 Corporate Affiliates.

To support us in providing, integrating, promoting and improving the Rentahobby Platform,

Payment Services, and our affiliates’ services, we may share personal information within our

corporate family of companies that are related by common ownership or control. Some

examples are:

Sharing with Rentahobby, Inc. Even if your country of residence is not the United States,

your information will be shared with Rentahobby, Inc. which provides the technical

infrastructure for the Rentahobby Platform.

Sharing with Rentahobby Payments. In order to facilitate payments on or through the

Rentahobby Platform, certain information will be shared with the relevant Rentahobby

Payments entity.


5.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the Rentahobby Platform for reasons

outlined in the “How We Use Information We Collect” section of this policy, including fraud

prevention, risk assessment, regulatory compliance, investigation, product development,

research, analytics, enforcing our Terms of Service, and customer support purposes. For

example, as part of our fraud prevention efforts, we scan and analyze messages to mask

contact information and references to other sites. In some cases, we may also scan, review, or

analyze messages to debug, improve, and expand product offerings. We use automated

methods where reasonably possible. Occasionally we may need to manually review

communications, such as for fraud investigations and customer support, or to assess and

improve the functionality of these automated tools. We will not review, scan, or analyze your

messaging communications to send third-party marketing messages to you and we will not sell

reviews or analyses of these communications.

5.2 Linking Third-Party Accounts.

You can link your Rentahobby account with certain third-party services like social networks.

Your contacts on these third-party services are referred to as “Friends.” When you direct the data

sharing by creating this link:

● some of the information provided to us from linking accounts may be published on your

public profile,

● your activities on the Rentahobby Platform may be displayed to your Friends on the

Rentahobby Platform and/or that third-party service,

● a link to your public profile on that third-party service may be included in your

Rentahobby public profile,

● other Rentahobby users may be able to see any Friends that you may have in common

with them, or that you are a Friend of their Friend if applicable,

● other Rentahobby users may be able to see any schools, hometowns or other groups you

have in common with them as listed on your linked social networking service,

● information you provide to us from the linking of your accounts may be stored,

processed and transmitted for fraud prevention and risk assessment purposes, and

● publication and display of information that you provide to the Rentahobby Platform

through this linkage is subject to your settings and authorizations on the Rentahobby

Platform and the third-party service.

5.3 Third-Party Partners & Integrations.

Parts of Rentahobby may link to third-party services, not owned or controlled by Rentahobby,

such as Google Maps/Earth. Use of these services is subject to the privacy policies of those

providers, such as Google Maps/Earth Additional Terms of Use, Google Privacy Policy.

Rentahobby does not own or control these third parties and when you interact with them you are

providing your information to them.


You can exercise any of the rights described in this section consistent with applicable law.

Please note that we may ask you to verify your identity and request before taking further action

on your request.

6.1 Managing Your Information.

You can access and update some of your personal information through your Account settings. If

you connected your Rentahobby Account to a third-party service, like Facebook or Google, you

can change your settings and unlink from that service in your Account settings. You are

responsible for keeping your personal information up to date.

6.2 Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal

information or information about how we handle your personal information, request copies of

personal information that you have provided to us in a structured, commonly used, and

machine-readable format, and/or request that we transmit this information to another service

provider (where technically feasible).

6.3 Data Erasure.

In certain jurisdictions, you can request that your personal information be deleted. Please note

that if you request the erasure of your personal information:

● We may retain your personal information as necessary for our legitimate business

interests, such as prevention of money laundering, fraud detection and prevention, and

enhancing safety. For example, if we suspend an Rentahobby Account for fraud or safety

reasons, we may retain information from that Rentahobby Account to prevent that

Member from opening a new Rentahobby Account in the future.

● We may retain and use your personal information to the extent necessary to comply with

our legal obligations. For example, Rentahobby and Rentahobby Payments may keep

information for tax, legal reporting and auditing obligations.

● Information you have shared with others (e.g., Reviews, forum postings) will continue to

be publicly visible on Rentahobby, even after your Rentahobby Account is cancelled.

However, attribution of such information to you will be removed. Some copies of your

information (e.g., log records) will remain in our database, but are disassociated from

personal identifiers.

● Because we take measures to protect data from accidental or malicious loss and

destruction, residual copies of your personal information may not be removed from our

backup systems for a limited period of time.


While no organization can guarantee perfect security, we are continuously implementing and

updating administrative, technical, and physical security measures to help protect your

information against unauthorized access, loss, destruction, or alteration.


We reserve the right to modify this Privacy Policy at any time in accordance with applicable law.

If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the

top. In case of material changes, we will also provide you with notice of the modification by

email at least thirty (30) days before the effective date. If you disagree with the revised Privacy

Policy, you can cancel your Account. If you do not cancel your Account before the date the

revised Privacy Policy becomes effective, your continued access to or use of the Rentahobby

Platform will be subject to the revised Privacy Policy.


For questions or complaints about this Privacy Policy or Rentahobby’s handling of personal

information (i) If you reside in the United States contact Rentahobby, Inc., Legal Privacy, 10421

Summer Holly Circle, Los Angeles, California, 90077; (ii) for payments related matters please

use the contact information provided in the Payments Terms of Service page.


As of February 8, 2023, no changes have been made to this privacy policy.

If you reside in California or Vermont the next two numbered sections apply to you and

supplements the Rentahobby Privacy Policy.


Rentahobby Payments will not share information it collects about you with its affiliates or third

parties (both financial and non-financial), except as required or permitted by your state’s law.


California law permits Members who are California residents to request and obtain from us

once a year, free of charge, a list of the third parties to whom we have disclosed their personal

information (if any) for direct marketing purposes in the prior calendar year, as well as the type

of personal information disclosed to those third parties. See the “Contact Information” section

for where to send such requests. Rentahobby and Rentahobby Payments do not share personal

information with third parties for their own direct marketing purposes without your prior

consent. Accordingly, you can prevent disclosure of your personal information to third parties

for their direct marketing purposes by withholding consent.

Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California

residents, upon a verifiable consumer request, to request that a business that collects consumers’ personal information to give consumers access, in a portable and (if technically

feasible) readily usable form, to the specific pieces and categories of personal information that

the business has collected about the consumer, the categories of sources for that information,

the business or commercial purposes for collecting the information, and the categories of third

parties with which the information was shared. For more information about how we collect, use,

and disclose personal information for business purposes, please review our Privacy Policy.

California residents also have the right to submit a request for deletion of information under

certain circumstances. Consistent with California law, if you choose to exercise your rights, we

won’t charge you different prices or provide different quality of services unless those differences

are related to your information. Please note that you must verify your identity and request before

further action is taken. As a part of this process, government identification may be required.

Consistent with California law, you may designate an authorized agent to make a request on

your behalf. In order to designate an authorized agent to make a request on your behalf, you

must provide a valid power of attorney, the requestor's valid government issued identification,

and the authorized agent’s valid government issued identification.

We do not sell personal information to third parties. We do allow third parties to collect personal

information through the Rentahobby Platform and share personal information with third parties

for the business purposes described in the Privacy Policy, including without limitation

advertising and marketing on the Rentahobby Platform and elsewhere based on users’ online

activities over time and across Rentahobby, services, and devices.

Enterprise Customers and Rentahobby for Work


If you link your Rentahobby account to the Rentahobby account of a company or other

organization (an “Enterprise”), such as by adding your work email address, or have a booking

facilitated via another party (such as the future employer or other entity) or using a coupon in

connection with an Enterprise (such as using a coupon to pay for Gear and/or Accessories for

an enterprise related event like employment onboarding, orientation, meetings, etc.) through one

of our Retailer Services, that Enterprise will have access to your name, contact details,

permissions and roles, booking information and other information related to your work travel.


If you have linked your Rentahobby account with an Enterprise or you designated a party to book

travel for you, Rentahobby For Work customer, and you are included on a booking designated as

being for business or work purposes, we may disclose information related to the booking to the

Enterprise to the extent necessary for the adequate performance of Rentahobby’s contract with

the Enterprise. Typically, this includes information related to the booking, such as your name,

dates of the booking, number of guests, pricing, Listing details, the Retailer address, and other

related information. At the request of you or your Enterprise, we may also disclose this

information to support services providers engaged by the Enterprise. In the event of a dispute or emergency, involving a booking for business purposes, Rentahobby may also share additional

relevant information to safely and quickly address the situation.